Customer support

Client Rescheduling

Clients may reschedule their booking without charge when the request is made at least 12 hours before the scheduled booking time.

All rescheduling requests must be submitted through the official QAYA Home Services Facebook Page.

A rescheduling request is not final until the client receives a confirmation email from QAYA Home Services containing the updated booking details.

Late Cancellation or Rescheduling

A charge of ₱1,000 per booked cleaner will apply when:

• The client cancels or requests to reschedule less than 12 hours before the scheduled booking time; or
• The assigned cleaners have already been deployed and are travelling to the booked location.

The applicable charge will be deducted from the client’s payment before any remaining refundable amount is returned.

Rescheduling by QAYA Home Services

QAYA Home Services may request to reschedule a booking only because of a force majeure event or another serious situation that may place the health, safety, or security of our cleaners at risk.

If the client does not accept the proposed rescheduled schedule, QAYA Home Services will refund the client’s payment. Only the applicable bank or payment-transfer fee will be deducted from the refund.

Failure to Arrive

If QAYA Home Services fails to comply with the confirmed arrival time and no rescheduling arrangement has been accepted by the client, the client will receive a full refund.